Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has altered its size classifications for women's and children's clothes without notifying every member regarding the update.
Digital Channels Backlash
Countless users and merchants have taken to social media stating that platform listings now display a modified sizing category than originally posted due to the recalibration.
The platform stated the new system was more in line with other platforms.
The platform has recommended to review their products and update the measurements by hand when needed, causing user dissatisfaction.
Sizing System Modifications
Earlier, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size used to be a 12 but now shows as UK 16-18.
Shopper Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," as the platform currently indicates.
Another user, located in Scotland, stated items she posted with size 14 tags were appearing on the platform as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.
Necessary Adjustments
Charlotte Lunn, located in England, stated she felt frustrated due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she said.
Marketplace Information
The service features exceeding 100 million users, comprising 18 million UK members.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: last year, the service retracted a modification concerning shipment methods following member complaints.
